Policy Page for Easy-Fix Automotive

1. Appointment Policy

At Easy-Fix Automotive, we encourage customers to schedule appointments in advance to ensure prompt service. Appointments can be made online or by calling our office. Please arrive on time for shop appointments. If you're running late, give us a call so we can adjust our schedule if possible.

2. Service Policy

We are committed to providing high-quality auto repair services. Our technicians are skilled and experienced, and we strive to ensure that all work is completed efficiently and to your satisfaction. If we encounter unsafe circumstances during a job, we reserve the right to decline or discontinue service if working conditions are unsafe or if a repair cannot be completed safely. 

3. Payment Policy

Payment is due upon completion of services. We do not accept checks. Please note that some jobs may require deposits for special order or non-refundable parts. We accept various payment methods, including cash, credit, and debit cards. A detailed invoice will be provided, and we encourage customers to keep their receipt for their records.

4. Warranty Policy

We offer a 1-year/10,000-mile warranty on all services and parts we provide. Customer-supplied parts are not covered under Easy-Fix Automotive's labor warranty and may carry only the manufacturer's warranty, if applicable.  Our warranty covers only the work that was diagnosed and recommended by the Easy-Fix team.

5. Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. This allows us to offer the time slot to another customer. Cancellations can be made online or via phone.

6. Refund Policy

Refunds may be available if you have concerns about a repair or service, please contact us promptly. We'll review the situation and work toward a fair resolution.

7. Privacy Policy

We value your privacy and are committed to protecting your personal information. We do not sell or share your information with third parties without your consent. Your information is used solely for providing services and communication regarding your vehicle.

8. Liability Policy

While we take every precaution to protect your vehicle, Easy-Fix Automotive is not liable for pre-existing conditions or damages not disclosed before service. We encourage customers to inform us of any known issues with their vehicle.

9. Mobile Service Policy

Mobile service is available for qualifying repairs within our service area. Additional travel charges may apply outside our standard mobile service radius.

10.Special Order Parts 

 Parts ordered specifically for your vehicle may require a deposit and are generally nonrefundable once ordered.